Symtrax is committed to respecting and protecting your privacy. We have structured our website so that, in general, you can visit it without identifying yourself or revealing any personal information.
What we collect
On our website, you can register interest in the services we provide. The types of personal information collected at these pages are your name, organisation for whom you work, contact details and, in some instances, billing information. We may collect information about your computer, including, where available, your IP address, operating system and browser type for system information purposes and to report aggregate information for marketing purposes.
We may also obtain information to help us improve our website and to deliver a more personalised service by using cookies.
We may receive information about you if you use any other websites that we (or members of our group, which means any of our subsidiaries, any of our holding companies, and any subsidiaries of our holdings companies, as defined in section 1159 of the UK Companies Act 2006, (“Group Companies” and each a “Group Company”) ) operate or any other services or offerings that we, (or our relevant Group Company) provide, and in such case we (or our relevant Group Company) will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, credit reference agencies) and may receive information about you from them.
The cookies we use are:
Country Cookie: this cookie sets the language of the screen when you come to www.symtrax.com prior to any login taking place. This cookie helps Symtrax determine the language of your browser and chooses the most appropriate language in which to display our website. This is an anonymous cookie and no personal data is stored. The website will still work with this cookie disabled; however you would need to select your preferred language every time you visit the website. This cookie persists after you leave our website.
Session ID Cookie: when you log into the portal Symtrax generates a session cookie so that we can control the routing of requests to the servers and to ensure a user only has a single active session. This is an anonymous cookie and no personal data is stored. The cookie is deleted after the user leaves the portal. The user cannot access the portal if this cookie is not permitted as this cookie is mandatory for use of the portal.
Portal Widget Cookie: The portal allows you to configure your home page by adding widgets and altering your location on the page. This cookie stores the widgets chosen, their location and configuration. This is an anonymous cookie and no personal data is stored. The cookie persists after you leave the portal. The user cannot access the portal if this cookie is not permitted as this cookie is mandatory for use of the portal. Login Cookie: This cookie is a temporary cookie that is required to help us transition between the current and the new portal. We ask you to enter your email address and perform verification. This creates a cookie and stores your Symtrax account number on your PC. The next time you return to the Symtrax website we check the cookie to determine the version of the portal to which you should be routed. This is an anonymous cookie and no personal data is stored. The cookie persists after you leave the Symtrax website or portal. The user cannot access the portal if this cookie is not permitted as this cookie is mandatory for use of the portal.
How we use it
Symtrax uses your information as a source to answer any questions that you have and to better understand the people accessing our website and the organisations for which they work.
From time to time, we may also use your information to contact you for market research or to provide you with further information on the services or prospective services that we or one or more of our Group Companies may provide or other marketing information we think would be of particular interest. We may pass on your information to our Group Companies and/or to selected affiliated companies so that they may contact you with details of services and products that may be of interest to you. Where permitted by law, your use of our website and/or use of the portal is deemed consent to such use of your information and you must notify us if you do not wish your information to be used for such purposes.
We may use your personal information and other data provided by you for the following purposes:
analysing data, undertaking due diligence activities and making credit decisions on the basis of that data and due diligence where this is a condition of us entering into a contract with you, or where this is necessary for you to be considered for any other or ancillary service being offered by us and/or our Group Companies from time to time
assessing your suitability and eligibility to participate in any uncommitted funding programme offered by us and/or our Group Companies from time to time and/or any other or ancillary service being offered by us and/or our Group Companies from time to time
processing credit card payments and providing customer service
to provide you with information about other goods or services we offer that are similar to those that you have purchased or enquired about
contacting you with publications and invitations to events and seminars that may be of interest to you (you may opt out/unsubscribe from such communications at any time by emailing [email protected] and putting “Unsubscribe” in the subject line together with the name of the publication you wish to unsubscribe from. All our marketing communications include an “unsubscribe” link)
to process any job application you may make to us (including any sensitive personal information you provide such as relating to your state of health or racial background)
to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us
to notify you about changes to our service
to ensure that content from our site is presented in the most effective manner for you and your computer
in the course of the provision of services
where required to do so by law or to meet the requirements of a regulator
where we merge, combine or divest a part or all of our business, we may pass your details to the prospective merger partner, purchaser or successor entity except where prohibited from doing so by law.
Who we share it with
Symtrax will not sell, rent, or lease your personally identifiable information to others except as described herein. Unless we have your permission or are required by law, we will only share the personal data and other data you provide to us with other Group Companies and/or business partners for the uses described in “how we use it.” Such business partners may include but shall not be limited to, any person which is (or may potentially be) a party to, or an investor in, any financing or other transaction relating to any of your receivables which are to be included (or will potentially be included) as part of any uncommitted funding programme offered by us and/or our Group Companies, and any officer, director, employee or affiliates of any such person, or any professional advisor, auditor, insurer, credit reference provider or ratings agent engaged by any such person, or any of our Group Companies or any regulatory or similar body of competent jurisdiction. We may also disclose your personal information to other third parties in the event that we buy or sell any business (including Symtrax itself, or the assets of Symtrax). We shall endeavour to ensure that Group Companies and/or business partners referred to above shall be bound by the appropriate confidentiality agreements and other contractual obligations regarding such information.
Data collected online may also be combined with information you provide when you register to use Symtrax services.
Accuracy & Access: Symtrax strives to keep your personally identifiable information accurate. We will provide you with access to your information, including making every effort to provide you with online access to your registration data so that you may view, update or correct your information at the Symtrax website where it was submitted. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting you access or enabling you to make corrections. To access your personally identifiable information, return to the web page where you originally entered it and follow the instructions on that web page. Certain areas of Symtrax website may limit access to specific individuals through the use of passwords and through providing personal data.
Links to third party websites are provided on this website solely as a convenience to you. If you use these links, you will leave this website. Symtrax has not reviewed all of these third party sites and does not control and is not responsible for any of these sites or their content. Symtrax does not endorse or make any warranties or representations about the other sites, or any information, software or other products or materials found there, any results that may be obtained from using them, or their privacy practices. If you decide to access any of the third party sites linked to this website, you do this entirely at your own risk.
Symtrax is committed to ensuring the security of your information. To prevent unauthorised access or disclosure, maintain data accuracy and ensure the appropriate use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Transfer of Data
You have the right to ask us not to process your personal information for marketing purposes. If your personal information changes or you no longer wish to receive a particular communication from us please let us know and we will correct, update or remove your details. This can be done either by emailing [email protected].
The Information Officer