Software Customer Engineer

Détails du poste

Localisation: London, U.K

Contrat: Permanent contract

Département: Support

Expérience requise: 2 ans

Language(s): English

Lieu de travail: Hybride

Atouts de ce poste

• £40,000 – £45,000 base salary per annum, depending on experience.
• Variable salary based on sold and delivered customer services, pre-sales involvement, and the identification of additional software and services opportunities.
• Hybrid working (3 days office / 2 days home).
• Pension scheme.
• Meal allowance.
• Travelcard reimbursement.
• Supportive and collaborative team environment.

The Opportunity

Are you passionate about new technologies and keen to join an innovative, international company?

Symtrax invites you to join its team and develop your skills in advanced technological fields, as you step into a new phase of your career that combines diversity, technology and forward thinking.

Symtrax is a global software company with more than 35 years of experience delivering document automation and e-invoicing solutions to organizations around the world, and maintains technological partnerships with major players; we are SAP Software Partner, Microsoft Gold Certified, and IBM I Business Partner.

As governments around the world introduce mandatory e-invoicing and digital tax reporting requirements, demand for intelligent automation and compliance software continues to accelerate. Symtrax is at the forefront of this transformation.

You'll work with organizations across a wide range of industries in UK, Ireland and EU. Our cloud-based Compleo Invoice Platform (CIP) helps businesses automate Accounts Payable (AP), Accounts Receivable (AR), e-invoicing, compliance, and document processes while integrating seamlessly with leading ERP and business systems.

What You'll Do

Part of a small team based in Central London, Kensington, you will act as the bridge between business requirements and IT processes, helping our customers analyse, automate, and optimise a wide range of business workflows while ensuring the seamless integration of our solutions with their existing information systems.

Our software solutions, whether deployed in On-Premise or SaaS environments, integrate with customers' existing systems to automate and streamline various business processes, including data management, process validation, and operational approval workflows across multiple industries.

This position is primarily based in our office, with the majority of customer support, implementation, and consulting activities delivered remotely. Occasional travel will be required to attend customer meetings, industry events, conferences, and other business activities.

Your key responsibilities:

Consulting & Solution Configuration

• Manage projects throughout the deployment and adoption phases of our software solutions.
• Configure and tailor the solution to ensure successful production deployment in line with customer project specifications and technical requirements.
• Advise and support customers in the implementation and rollout of our solutions, taking into account their specific business needs and operational objectives.

Knowledge Transfer & Training

• Deliver user training on all software functionalities and best practices.
• Ensure effective knowledge transfer to customers, enabling successful adoption and autonomous use of the solutions.
• Support users in the integration and customization of the software to meet their business requirements.

Pre-Sales & Commercial Collaboration

• Work closely with the Sales team on pre-sales activities to promote our software solutions to prospective customers.
• Participate in technical demonstrations, proof-of-concept presentations, and customer meetings.
• Provide technical expertise during the sales cycle to help identify and address customer needs.

Customer Support & Success

• Provide technical support to customers in the use of our solutions, ensuring proactive follow-up of incidents, enhancement requests, and change requirements.
• Deliver personalized customer follow-up to ensure high levels of satisfaction and rapid issue resolution.
• Build strong customer relationships and contribute to the long-term success of deployed solutions.

What We're Looking For

We are looking for a candidate with approximately 2 to 5 years of relevant experience in software implementation, technical consulting, customer-facing IT projects, or enterprise software solutions.

Essential Skills & Qualifications

• Bachelor's or Master's degree (or equivalent) in Computer Science, Information Systems, Software Engineering, or a related field.
• You have technical IT skills: a good understanding of system architectures, networks, databases (DBMS) and APIs.
• Good knowledge of Microsoft environments, including Windows Server, Active Directory, and SQL Server.

Personal Attributes & Soft Skills

• Strong communication and project management skills, particularly in customer-facing environments.
• Ability to work collaboratively as part of a team while maintaining rigorous oversight of technical projects and deliverables.
• Attention to detail and a strong problem-solving mindset, with the ability to solve complex technical issues.

Preferred Qualifications

The following qualifications would make you an ideal candidate:

• Experience working with ERP, CRM, or enterprise business management solutions, such as Sage X3/Sage 100, SAP, Microsoft Dynamics 365 Finance & Operations (D365 F&O), or equivalent platforms.
• Familiarity with business process automation, workflow optimization, and software integration projects.
• Experience working with both Cloud-based (SaaS) and On-Premise solutions.

Recruitment Process

1. Initial HR call
2. Interview with the Customer Engineer Manager and the HR (remote)
3. Interview with the Office Manager

We aim to make our recruitment process straightforward, transparent, and timely, keeping you informed throughout each stage.

Equal Opportunities

At Symtrax, we believe that diverse perspectives drive innovation and success. We are committed to building an inclusive workplace where everyone is treated fairly and with respect. We welcome applications from all qualified candidates and are committed to providing equal employment opportunities regardless of age, disability, gender identity, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other protected characteristic.