Customer satisfaction survey

Please take a few minutes to answer the following questions. Your responses will enable us to continue to improve our service.

    On a scale of 1 to 5, how easily were you able to contact our support service using MySymtrax?
    Not easily at all   Very easily
    Step 1 / 9
    How long did you wait before being first contacted by a Symtrax representative?
    Step 2 / 9
    On a scale of 1 to 5, how would you rate the processing time for your request?
    Very Long   Very Fast
    Step 3 / 9
    Has your problem been resolved?
    Step4 / 9
    Was your problem resolved in one call?
    Step 5 / 9
    On a scale of 1 to 5, how would you rate the performance of our remote solution?
    Not smooth   Very smooth
    Step 6 / 9
    On a scale of 1 to 5, how would you rate your discussion with our Solution Engineer?
    Not satisfied   Very satisfied
    Step 7 / 9
    On a scale of 1 to 5, how likely are you to recommend our company’s customer service?
    Would not recommend   Would recommend
    Step 8 / 9
    Overall, on a scale of 1 to 5, how satisfied are you with Symtrax customer service?
    Not satisfied   Very satisfied
    Step 9 / 9
    Thank you
    Your opinion is precious we will take it into account,
    all you have to do is validate