Customer Support
At Symtrax, we put people at the core of our concerns, and position ourselves as a partner to support our customers over the long term.
Our support service guarantees the smooth, safe, and efficient running of our tehchnologies.
Prompt incident resolution
to minimize downtime
Expert consultants
for flawless service quality
In-depth technical knowledge
and proficiency in new technologies
Technical support
is provided directly by Symtrax teams of engineers who speak several languages: English, French, Spanish, and German. This enables us to offer high-quality service and meet the needs of all our customers, including international ones.
Questions? Concerns? New needs?Each customer has a dedicated account manager who is their primary point of contact.
Customer Portal
To make the support inquiry process even more efficient, we provide an online support portal. Our customers can access the portal 24/7 and submit support tickets, access license information, download the latest versions of our solutions.
Connect to my.symtrax
Training
We firmly believe in empowering our customers, which is why we offer training sessions to help them harness the full potential of our solutions. Thanks to our training courses, they can acquire the skills to manage their solution efficiently and optimally. Our training courses are flexible, and can be held on-site or remotely, as required.
Symtrax offers excellent local advice and pleasant, competent discussions. We are very satisfied with the support service. The technical consultants are dynamic and motivated to meet our needs.
Compleo is an intuitive solution to use, however if necessary Symtrax has a responsive support team who always offers good advice!
Compleo is an intuitive application with a well-designed interface. After training, we were able to work easily on our first documents.