How Symtrax Solution Transformed Document Signing Process for Tata BlueScope Steel

The Challenge

Tata BlueScope Steel team was looking to digitize and automate their document signing process, which involved manual intervention for the distribution of documents across the organization. This hindered their routine operational efficiency and customer relationship standards, necessitating a comprehensive solution to streamline their document signing process.

Tata BlueScope Steel has multiple operational manufacturing plants pan-India, involving multiple suppliers and buyers every month. This diversity generates a high volume of business documents (such as tax invoices, credit and debit notes, challan proforma, delivery challan, test certificate, GST returns and other financial documents), often leading to processing setbacks due to manual intervention. The manual distribution method caused
significant delays, which impacted important finance processes and resulted in a higher DSO, ultimately affecting overall productivity.

A SAP consultant Arun Tulsi discussed their existing process, which involved physically sending invoices and other documents around the company for signatures. He also touched upon the difficulties in adhering to internal compliance and keeping track of all the documents to be signed.

Tata BlueScope Steel was seeking a solution that could :

• Handle a high volume of documents that need signatures.
• Automate the distribution of signed documents.
• Collaborate with the concerned stakeholders to apply digital signatures.
• Maintain logs of the ongoing digital singing activities.
• Ensure compliance and security in the digital signing process.

Approach

Symtrax team demonstrated a proactive approach by closely engaging with the Tata BlueScope Steel team to gain a deep understanding of the company’s operations and workflow. After identifying the need for a streamlined digital signature workflow, Symtrax provided a customized demo of Compleo Hybrid, showcasing how it could effectively address their integration and security concerns.

Following this, a successful pilot project was conducted, leading to seamless integration with the Tata BlueScope Steel’s SAP system and ensuring a frictionless digital signing experience.

Solution

Tata BlueScope Steel’s need for a reliable and secure digital signing solution ultimately led them to Compleo Hyrbid, our comprehensive bulk digital signing solution designed for enterprises. Equipped with intelligent automation features and stringent security measures, it offers a top-notch digital signing experience.

Here are some of the prominent features of our solution:

• Seamless Integration with any ERP
• User-Friendly Interface
• Intelligent Processing
• Scalable and Flexible

With our solution, the Tata BlueScope Steel team seamlessly transformed its signing process and was able to:

• Digitally sign over 6000 documents/month
• Save over 100 hours weekly
• Experience 80% faster document signing process
• Process up to 15 different types of forms/documents

Role of Compleo Hybrid

Deployment of Compleo Hybrid was done on-premise, allowing the company a greater degree of control, customization and data integrity for confidentiality.

Seamless Implementation: Our dedicated team provides support and guidance throughout the process, ensuring successful implementation of the solution without distrupting Tata BlueScope Steel’s existing process.

ERP Integration: Tata BlueScope Steel’s business processes, powered by SAP ERP, are integrated with Compleo Hybrid using a Certified SAP connector.

Usage: Compleo Hybrid automatically captures spool files from SAP, accurately identifies the document type and intelligently applies assigned digital signatures using company’s PFX file.

Customization: Our solution intelligently applies a digital signature, including the name of the user who created the document in SAP, on the digital signature stamp. Alongside, the digitally signed documents are stored on a file server and sent via email to both the document creator and the user who printed it from the SAP server.

Success: After integration, Tata BlueScope Steel could meet all its digital signature requirements without worrying about delays or compliance issues. They now sign more than 200 documents daily.

Getting More Done in Less Time

• Hassle-free digital signature application – The organisation has effortlessly signed over 60,000 different documents with minimal human intervention.
• Quick access to previously signed documents – Compleo Hybrid efficiently archives all signed documents with accurate details, including time, date, and source, making it easier for the team to manage or retrieve documents.
• Future-proof, scalable solution – Compleo Hybrid can easily adapt to the increasing volume of business documents as the organisation expands its operations.

“The journey from barely processing 10-15 documents a day to now signing an average of 200 documents per day has been exceptional.”

Arun Tulsi – SAP Consultant

Adopting our digital signature solution has helped the Tata BlueScope Steel’s finance department reduce turnaround time, simplify day-to-day operations, and effortlessly adhere to the industry standards.

Why Choose Symtrax

This successful partnership demonstrates Symtrax’s commitment to providing tailored solutions that address the specific needs and concerns of its clients.